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Job Description
Major accountabilities:
? General administrative support: takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members.
? Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department.
? Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes.
? Handling of administrative projects tasks with clearly defined content and time limitations.
? Acts as a team member for administrative projects and manages the administrative part of special tasks.
? Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility.
? Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.) -Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
? Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
? Continuous improvement of processes and procedures -Planning of the office needs & management of contracts with all contractor
Minimum Requirements:
Work Experience:
? Cross Cultural Experience.
? Collaborating across boundaries.
Skills:
? Optimizing Customer value by co-creating and developing compelling.
? Managing diversity.
? Proactive thinking.
? Managing challenges.
? Knowledge of organization structures and working practices.
? Knowledge management.
? Transaction Deal Structuring.
? Sharing insights on HCS.
? Best practice sharing.
? Storytelling in communication.
? Time Management.
? Franchise Strategy Prioritization.
? Timely decision making.
? Effective communication.
? customer focused solutions.
Languages :
? English.