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Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. Position Summary: The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients Description: Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.) Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio. Creatively problem solve to improve current new business development strategy Negotiate rates and deadlines with prospective and current clients Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data Perform other special projects or duties when required Who We Are Looking For: Required Skills: Excellent written and verbal English communication skills Minimum Bachelor's degree or equivalent Excellent problem solving and analytical skills Strong interpersonal skills Effective time management TransPerfect 是全球語(yǔ)言服務(wù)行業(yè)中的頭部企業(yè)，是一家已有30年歷史的大型美資集團(tuán)。TransPerfect的中文譯名為“創(chuàng)博翻譯”，但其遠(yuǎn)非僅僅是一家翻譯機(jī)構(gòu)，我們致力于幫助我們的客戶提供全方位的本地化解決方案。 我們面向有業(yè)務(wù)走向國(guó)際需求的客戶，提供多種業(yè)務(wù)支持服務(wù)，如自研SAAS系統(tǒng)GlobalLink、翻譯、多元文化和數(shù)字營(yíng)銷、搜索引擎優(yōu)化和網(wǎng)站全球化、多媒體本地化、游戲本地化、電子學(xué)習(xí)和培訓(xùn)，生命科學(xué)&醫(yī)藥領(lǐng)域本地化服務(wù)、以及法律支持服務(wù)等。目前在全球已有超過(guò)100家分公司，大多數(shù)客戶是全球性企業(yè)以及500強(qiáng)公司等中大型企業(yè)。 --該崗位需要以英語(yǔ)作為工作語(yǔ)言，日常與國(guó)際團(tuán)隊(duì)溝通合作，后續(xù)將有全英面試 我們目前正在尋找一名客戶經(jīng)理加入我們的上海團(tuán)隊(duì)。成功的候選人將負(fù)責(zé)管理現(xiàn)有客戶項(xiàng)目，包括項(xiàng)目跟進(jìn)、協(xié)調(diào)、報(bào)價(jià)和交付等工作。理想的候選人應(yīng)具備耐心、注重細(xì)節(jié)、對(duì)工作負(fù)責(zé)并具有積極的問(wèn)題解決態(tài)度，同時(shí)也應(yīng)該善于與客戶溝通。我們提供具有競(jìng)爭(zhēng)力的福利和吸引力的激勵(lì)措施，包括國(guó)內(nèi)外出差機(jī)會(huì)以及在行業(yè)大規(guī)模的本地化公司平臺(tái)上發(fā)展的晉升通道。 職責(zé)： * 管理現(xiàn)有客戶項(xiàng)目，包括跟進(jìn)、協(xié)調(diào)內(nèi)部資源、報(bào)價(jià)和交付等工作。 * 建立與客戶的緊密關(guān)系，并代表TransPerfect作為主要客戶商務(wù)聯(lián)系人。 * 與內(nèi)部運(yùn)營(yíng)團(tuán)隊(duì)合作，確保項(xiàng)目按時(shí)成功交付。 * 提供優(yōu)質(zhì)客戶服務(wù)，確?？蛻魸M意度。 * 積極尋求現(xiàn)有客戶新的需求并發(fā)展新的客戶關(guān)系。 要求： * 商務(wù)管理、市場(chǎng)營(yíng)銷或相關(guān)領(lǐng)域的學(xué)士學(xué)位。 * 1-3年B2B銷售或客戶管理經(jīng)驗(yàn), 具有乙方服務(wù)經(jīng)驗(yàn)優(yōu)先，熟悉本地化或具有行業(yè)經(jīng)驗(yàn)優(yōu)先（優(yōu)異的應(yīng)屆畢業(yè)生亦可考慮）。 * 工作主動(dòng)性強(qiáng)，抗壓能力強(qiáng)，反應(yīng)敏捷。 * 認(rèn)真負(fù)責(zé)，有團(tuán)隊(duì)協(xié)作精神，熱愛挑戰(zhàn)。 * 熱愛溝通和人際交往。 * 較強(qiáng)的問(wèn)題解決能力和獨(dú)立工作的能力。 * 中英雙語(yǔ)流利