雇員點評標簽
職位描述
英語倒班制現場客服
職位描述
1. Support to achieve service level and efficiency targets from a workforce management perspective;
2. Real-time monitoring of service level and providing suggestions to the service team;
3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;
4. Implement improvement measures to ensure SLAs are well-met;
5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;
6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.
任職資格
1. Full-Time Bachelor degree or above;
2. Fluent in both English and Mandarin;
3. Good communication skills to build up effective collaboration;
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;
5. Ability to work under pressure;
6. Proactive and self-motivated;
7. Night shift is required.
1. Support to achieve service level and efficiency targets from a workforce management perspective;
2. Real-time monitoring of service level and providing suggestions to the service team;
3. Work closely with team leaders to constantly monitor staff movements in line with the forecast plan;
4. Implement improvement measures to ensure SLAs are well-met;
5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers;
6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities.
任職資格
1. Full-Time Bachelor degree or above;
2. Fluent in both English and Mandarin;
3. Good communication skills to build up effective collaboration;
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation;
5. Ability to work under pressure;
6. Proactive and self-motivated;
7. Night shift is required.
工作地點
上海長寧區(qū)金鐘路999號A座5樓
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職位發(fā)布者
葉佳琪/HR
立即溝通
攜程計算機技術(上海)有限公司
攜程集團是全球領先的一站式旅游服務供貨商，旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網。攜程集團于1999年創(chuàng)立，2003年在納斯達克上市（NASDAQ: TCOM），2021年在香港交易所正式掛牌（HKEX: 09961）。攜程集團為世界各地旅客全方位搜羅及整合旅游信息，讓用戶可以輕松預訂旅游產品及服務，做出最精明的選擇。集團品牌已構建先進成熟的交易平臺，包括移動客戶端、網頁，以及24小時全球客戶服務支持。通過攜程集團豐富的產品及創(chuàng)新的營銷策略，合作伙伴及供貨商得以接觸快速增長的全球用戶。攜程集團一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力為所有用戶打造完美的旅行體驗。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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