匯豐正式員工,負責匯豐集團所有辦公地點和設備的網(wǎng)絡搭建運維服務, L1/L2支持,故障處理,技能要求:能說英語(面試為全英文)、常見網(wǎng)絡知識,例如Route switch, firewall, F5, DNS/DNCP, Proxy, security, Juniper WIFI、網(wǎng)絡故障處理
Principal responsibilities
Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.
Working with other IT teams including Incident Management during crisis and represent Connectivity.
Working as part of a global NOC Team.
Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents.
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
Drive down infrastructure service outages and repeat failures.
Support Incident Management during Post Incident Reviews.
Ensure global standards are set and adhered to.
Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
Be willing to provide on-call support on a rotational basis – which is financially rewarded.
Qualifications
Strong technical skills for handling Wi-Fi Incidents.
5+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies.
Strong understanding of Data Networks Topologies and protocols.
Drive to improve the services we provide to our business.
Provide valuable inputs in process improvement.
Need to be a good team player and able to collaborate at all levels.
Experience of Working to ITIL/Agile Standards/Framework.
Willingness and ability to learn new telecoms technologies and supporting tools.
Good English communication skills and be able to communicate at all levels within the business, and good writing skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
主要職責
主要職責是支持全球所有WIFI嚴重事件,并提供解決方案的專業(yè)知識。
對Wi-Fi基礎設施有很強的工作知識——Juniper/MIST是首選。
在危機期間與包括事件管理在內的其他IT團隊合作,并代表連接性。
作為全球國家奧委會團隊的一員工作。
與事件管理和其他支持工程師合作,提供有關Wi-Fi事件的所需輸入。
在全球多元化的工程師和供應商團隊中工作,在“追隨太陽”的基礎上提供支持。
減少基礎設施服務中斷和重復故障。
在事故后審查期間支持事故管理。
確保制定并遵守全球標準。
與服務提供商合作,確保提供合同服務,并與他們合作進行持續(xù)改進。
愿意輪流提供隨叫隨到的支持,這會帶來經濟回報。
資格
處理Wi-Fi事件的強大技術技能。
5年以上網(wǎng)絡生產支持或運營經驗,能夠學習和支持各種電信領域,如聯(lián)絡中心監(jiān)控和支持、數(shù)據(jù)網(wǎng)絡監(jiān)控和支持以及相關技術。
對數(shù)據(jù)網(wǎng)絡拓撲和協(xié)議有很強的理解。
努力改善我們?yōu)槠髽I(yè)提供的服務。
為流程改進提供有價值的投入。
需要具備良好的團隊合作精神,能夠在各個層面進行協(xié)作。
有ITIL/敏捷標準/框架工作經驗。
學習新電信技術和支持工具的意愿和能力。
良好的英語溝通能力,能夠在業(yè)務范圍內進行各級溝通,并具有良好的寫作技巧。
相關經驗或技能較低的候選人可能會獲得比上述更低的全球職業(yè)等級。