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Customer Management Association (CMA)
· Deliver an excellent employee experience through live-chat, voice and email using NGA HR policies, procedures and/or practices
· Handle user enquiries and “real-time” transactions with high First Call Resolution (FCR) rates including performing fast data-entry
· Prepare and complete accurate work and update customer ticket via system
· Effectively transfer misdirected customer requests to the appropriate party
· Analyze and solve HR system questions: Workforce Administration (WFA), Time and Attendance, Organizational Management, Payroll etc.
· Analyze and solve HR questions: Policies, procedures, collective agreements etc.
· Provide HRIS Navigation Support to our clients
· Archive documents in Employee Files
· Maintain a basic knowledge of NGA HR’s services: HR Administration, Talent Administration etc.

Data Management (DMA)
· Perform HRIS system data entry including the data entry part related to larger process: Pre-payroll with support from payroll management (if required), Workforce Administration (WFA), Time and Attendance etc.
· Perform Mass Uploads and mass controls
· Contract Management
· Produce Employee Letters regarding changes made into the system
· Complete audit controls related to data quality
· Simple Reporting related to data using pre-created reports and in-line with Statement of Services (SoS)
· Complete scheduled data-entry activities: Terminations, bonuses etc.

In addition and irrespective of your primary function, you will be encouraged to:
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
· Participate in activities designed to improve customer satisfaction and business performance.


Skills and Experience



NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:
· Local Benefits 1: mandatory social security, housing found
· Local Benefits 2: paid annual leave and sick leave
· Local Benefits 3: group insurance

You have:
· High School diploma or equivalent
· 1-2 years relevant experience administering Payroll, Health & Welfare/Benefits or other HR Service in an HR consulting, HR Outsourcing or Corporate environment.
· Good HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
· A good understanding of external, client and internal compliance requirements
· Good Excel, PowerPoint, and Word skills
· A good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
· An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
· The ability to follow NGA HR Customer Service standards
· The ability to demonstrate excellent customer service/support skills
· The ability to demonstrate excellent written and oral communication skills
· Reasonably proficient in English language

It would be desirable if you also have:
· Willingness to rotate shifts, as needed
· The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions

Key Competencies and Description
● Be Accountable: Communicate effectively and generate the desired effect, understand responsibility of ones actions and have a positive sense of humour and outlook
● Solve Problems: Identify problems and escalate them, put forward creative ideas and understand changes and be adaptable
● Take Ownership: Seek clarity of role and understand individual and team objectives
● Be Client Centric: Meet the expectations of clients and understand the balance between external and internal clients
● Be Effective: Understand priorities and demonstrate your ability to set them individually, understand operational processes and know the NGA HR Way and values
客戶管理協(xié)會（CMA）
·使用NGA HR政策、程序和/或?qū)嵺`，通過現(xiàn)場聊天、語音和電子郵件提供出色的員工體驗
·以較高的第一次呼叫解決率（FCR）處理用戶查詢和“實時”事務(wù)，包括執(zhí)行快速數(shù)據(jù)輸入
·準(zhǔn)備并完成準(zhǔn)確的工作，并通過系統(tǒng)更新客戶票據(jù)
·有效地將錯誤的客戶請求轉(zhuǎn)移到適當(dāng)?shù)囊环?br>·分析和解決人力資源系統(tǒng)問題：人力資源管理，考勤，組織管理，工資等。
·分析和解決人力資源問題：政策，程序，集體協(xié)議等。
·為客戶提供HRIS導(dǎo)航支持
·在員工檔案中存檔文檔
·掌握NGA人力資源服務(wù)的基本知識：人力資源管理、人才管理等。
數(shù)據(jù)管理（DMA）
·執(zhí)行HRIS系統(tǒng)數(shù)據(jù)輸入，包括與更大流程相關(guān)的數(shù)據(jù)輸入部分：在薪資管理（如需要）、人力資源管理（WFA）、時間和出勤等部門的支持下進行預(yù)薪資。
·執(zhí)行批量上傳和批量控制
·合同管理
·制作有關(guān)系統(tǒng)變更的員工信函
·完成與數(shù)據(jù)質(zhì)量相關(guān)的審計控制
·使用預(yù)先創(chuàng)建的報告和符合服務(wù)聲明（SoS）的數(shù)據(jù)相關(guān)的簡單報告
·完成預(yù)定的數(shù)據(jù)輸入活動：終止、獎金等。
此外，無論您的主要職能是什么，我們都鼓勵您：
·提出解決問題的方法，以便更好地為客戶服務(wù)和/或提高生產(chǎn)力
·參與旨在提高客戶滿意度和業(yè)務(wù)績效的活動。
技能和經(jīng)驗
NGA人力資源部為您提供了一個獨特的機會，讓您在一個充滿活力、敏捷且不斷發(fā)展的組織中建立職業(yè)生涯，同時也擁有真正的全球客戶關(guān)系和廣泛的機會。
在NGA HR，我們致力于我們的客戶，我們作為一個單一的全球團隊，在我們所做的每一件事上都力求卓越和創(chuàng)新。與NGA交談，發(fā)現(xiàn)機會的世界對你意味著什么。
我們提供：
·地方福利一：強制社保、住房發(fā)現(xiàn)
·當(dāng)?shù)馗＠?：帶薪年假和病假
·當(dāng)?shù)馗＠?：團體保險
您有：
·大學(xué)文憑或同等學(xué)歷
·1-2年在人力資源咨詢、人力資源外包或公司環(huán)境中管理薪資、健康福利或其他人力資源服務(wù)的相關(guān)經(jīng)驗。
·良好的人力資源信息系統(tǒng)知識：有Workday、SAP或PeopleSoft知識者優(yōu)先
·對外部、客戶和內(nèi)部合規(guī)要求有很好的理解
·良好的Excel、PowerPoint和Word技能
·充分了解可用的工具/系統(tǒng)如何實現(xiàn)卓越服務(wù)的交付，以及有效和一致地使用這些工具和系統(tǒng)的能力
·了解適用于自身角色的服務(wù)范圍和關(guān)鍵績效指標(biāo)（KPI）
·遵守NGA HR客戶服務(wù)標(biāo)準(zhǔn)的能力
·展示優(yōu)秀客戶服務(wù)/支持技能的能力
·具有良好的書面和口頭溝通能力
·相當(dāng)精通英語
如果您還擁有：
·愿意根據(jù)需要輪班
·在團隊環(huán)境中協(xié)作和工作的能力，以及獨立工作和做出正確決策的能力
關(guān)鍵能力和描述
●負責(zé)任：有效溝通并產(chǎn)生預(yù)期效果，理解自己行為的責(zé)任，具有積極的幽默感和觀點
●解決問題：識別問題并將其升級，提出創(chuàng)造性的想法，理解變化并具有適應(yīng)性
●當(dāng)家作主：明確角色，理解個人和團隊目標(biāo)
●以客戶為中心：滿足客戶的期望，了解外部和內(nèi)部客戶之間的平衡
●有效：了解優(yōu)先事項并展示您單獨設(shè)定優(yōu)先事項的能力，了解運營流程并了解NGA HR方式和價值觀