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職位描述：
1、根據(jù)現(xiàn)場的業(yè)務(wù)量情況，支持跨平臺多技能人力的Profile調(diào)配，協(xié)助處理及報備項目突發(fā)問題，例如賬號及權(quán)限問題管理，確保正常接線及避免合規(guī)問題
2、實時監(jiān)控員工遵守班表的情況，協(xié)助小組經(jīng)理監(jiān)控員工每天出勤以及遵守班表的情況，協(xié)助WFM 經(jīng)理以及項目經(jīng)理提高項目的計費使用率。
3、確保及時準確地提供login efficiency 及其他項目指標數(shù)據(jù)分析和報告

職位要求：
1. 具有較強的excel，PPT，等其他辦公軟件知識, 尤其是excel公式和數(shù)據(jù)透視表，以及圖表的使用）
2. 能夠快速響應(yīng)，短時間內(nèi)采取行動并行之有效
3. 清晰的邏輯思維能力，了解客戶服務(wù)中心關(guān)鍵指標的計算
4. 良好英語口語及書寫能力
5. 最好有做過WFM 相關(guān)工作經(jīng)驗

行政班時間，偶爾需要8-17點班次

English Version
Site Admin (L10)
R&R
-Support the adjustment of cross-platform multi-skilled manpower profiles according to real time volume of the site
-According to the on-site situation, maintain the CS system, assist in handling and reporting project emergencies
-Account and access management to ensure normal CS business and avoid compliance issues
-Responsible for coordinating the migration, switching and test feedback of various systems in the project
-Responsible for some client required and internal use reports, and monitor the adherence to schedule in real time
-Assist the project manager to reasonably arrange offline activities and the use of non-output status
-Assist the project manager to ensure that the employees’ work online meet requirement
-Assist WFM managers and project managers to increase the billing rate of the project
-Assist the team leaders to monitor the daily attendance of employees and schedule conformance
-Real-time and accurately remind the team leaders of the status of employees who do not comply with the schedule
-Ensure timely and accurate provision of login efficiency and other account key metrics data analysis and reporting
-Be able to complete the work well with little supervision and time constraints
Requirements
-Have strong knowledge of excel, PPT, and other office software, especially excel formulas and pivot tables, as well as the use of charts
-Be able to respond quickly and act in a short period of time
-Clear logic, has a very clear understanding on call center related KPIs
-Good oral & written English
-Can work on shifts, and not fixed weekends mode, China PH may need on duty
-Better to have WFM related work experience