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整體職責義務：
General Duties & Responsibilities:
1. 推廣全面優(yōu)質管理文化，建立全面優(yōu)質管理體系（例如，遠景使命價值觀，內部溝通架構，戰(zhàn)略及改善團隊，顧客滿意度體系等）。
Promote a comprehensive quality management culture. Establish a comprehensive quality management system (e.g., vision, mission, values, internal communication structure, strategic and improvement teams, customer satisfaction systems, etc.).
2. 協調內部戰(zhàn)略及改善團隊，向同事傳達質量管理的知識。
Coordinate internal strategic and improvement teams. Communicate quality management knowledge to colleagues.
3. 為同事提供質量管理及思維的培訓，管理并協助服務部門改善服務質量。
Provide training on quality management and thinking to colleagues. Manage and assist service departments in improving. Service quality.
4. 實施顧客滿意度體系及客戶反饋系統，監(jiān)測、協調酒店LRA審計項目。
Implement customer satisfaction systems and customer feedback mechanisms. Monitor and coordinate the hotel LRA program.
5. 協調質量監(jiān)控及評估項目，協助標準操作流程的建立及完善。
Coordinate quality monitoring and assessment projects. Assist in the establishment and improvement of standard operating procedures.
6. 建立文件控制系統。
Establish a document control system.
7. 評估每日運行情況，觀察探討每日運營。
Evaluate daily operational performance. Observe and discuss daily operations.
8. 數據收集與分析：收集并分析數據，以了解部門的表現，并識別改進的領域。
Data Collection and Analysis: Gathering and analyzing data to understand departmental performance and identify areas for improvement.
9. 流程優(yōu)化：致力于簡化流程，以提高效率和效果。
Process Optimization: Working on streamlining processes to increase efficiency and effectiveness.
10. 客戶滿意度：專注于提升客戶體驗，以滿足或超越期望。
Customer Satisfaction: Focusing on improving the customer experience to meet or exceed expectations.
11. 品牌標準：確保所有運營活動符合品牌的質量標準。
Brand Standards: Ensuring that all operations align with the brand's quality standards.
12. 運營目標：為實現組織的運營目標做出貢獻。
Operational Goals: Contributing to the achievement of the organization's operational objectives.
13. 服務質量：跟進客人在店期間服務，保證賓客體驗并及時處理客訴，確?？腿藵M意離店。
Service Quality: Provide high quality service for guest and handle complaint. Ensure guest check out satisfied.
14. 輿情管控：全盤負責酒店服務質量體系分數，確保相關評分超出集團標準。
Opinions Tracking: Fully in charge the hotel opinion score system. Ensure the score over brand standard.
15. 品質分析：統籌開展品質復盤會議，督促酒店各部門提高酒店服務品質。
Quality Analysis: Organize service quality meeting, push forward department improve service quality.
16. 增銷：與店內客人保持良好的溝通并增加酒店可能的銷售機會，包括但不限于季節(jié)性產品、健身卡、會員卡、婚宴的銷售。
Upselling: Maintain good communication with guests and sale seasonal products, healthy club cards, membership cards, weddings, etc.
教育/職位要求:
Education/Qualifications:

1. 本科或以上學歷，酒店管理或相關專業(yè)，國際品牌酒店或萬達酒店管理公司工作背景的優(yōu)先。
Bachelor's degree or above in Hospitality Managementor a related field, with work experience in international hotel brands or Wandahotel management background preferred.
2. 前廳或餐飲運營管理崗位工作經驗優(yōu)先。品牌酒店至少5年以上工作經驗。
Preference will be given to candidates with workexperience in front office or food and beverage management positions. At least5 years of work experience in branded hotels is required.
3. 擁有至少兩年以上奢華品牌運營部門工作經驗。
At least two years of work experience in the luxury brandoperations department is required.
4. 良好的中英文溝通能力。
Good communication skills in both Chinese andEnglish.
5. 具備優(yōu)秀的人際交往、溝通協調能力和交流技巧。組織計劃、執(zhí)行力強，結果導向。
Possess excellent interpersonal, communication, and coordination skills.Strong organizational planning, execution ability, and result oriented.